Even highly agile organizations rely on robust business processes as the backbone of their operations. Whether you’re a small department or a large government agency, you need to regularly assess your business processes, your people’s work practices and the technology that supports them in order to become, and remain, an agile and responsive organization.

We not only know how to build a detailed model of your processes (our preferred modeling notation is BPMN). We’ve actually taken client processes right into implementation using a cloud-based business process management system. We know how business rules intersect with processes and provide judgments for both people and systems. We also know how to model manual tasks, semi-automated tasks and fully-automated ones. Most importantly, we know that people, processes, rules and technology are  inextricably linked to one another. We can help you understand and exploit these relationships to make your organization more agile.

For process improvement initiatives, we follow a six-step methodology that assures end-to-end attention from the organization’s vision to governance of the new process.

We’ve helped numerous clients plan,  initiate, and execute business process improvement initiatives. From visioning and ideation to technology implementation, we understand what is needed to get your organization on track. As with our Business Analysis and Best Practices, we draw on a number of proven analysis techniques and exercises to understand the scope and complexity of the improvement effort and to uncover organizational and client pain points:

• Business Architecture Modeling
• Business Event Capture and Modeling
• Business Process Modeling (current state and future state) – see our 360° Process Completeness Check
• Case Study
• Context Modeling (organizational, system and others)
• Four Lenses
• Gap Analysis
• Metric Identification and Linkage
• Migration Analysis and  Planning
• Observation
• Risk Analysis
• Role Playing
• SIPOC
• User Focus Groups
• Value Chain Modeling
• Work Practices Analysis

For more information on these techniques and how we can help you improve your organization’s performance, contact us.